Refund policy

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At Maison Noopy & Co, we want your shopping experience to be simple and worry-free. For orders shipped within mainland France, enjoy free delivery to a pickup point on orders over €65 and free home delivery on orders over €120. If an item isn't quite right for you, you have 14 days after receiving your order to return it.

1. Right of Withdrawal

In accordance with applicable consumer protection laws, you have 14 days from the date you receive your order to exercise your right of withdrawal.

Once you have exercised your right of withdrawal, you have 14 days to return the relevant product(s).

2. Return Conditions

  • The product must be unused;
  • It must be returned in its original condition;
  • The original packaging must be kept;
  • The product must show no signs of wear or use.

Products must be returned complete with all original components (packaging, accessories, manuals, etc.). Any product returned incomplete, damaged, or showing signs of use will not be eligible for a refund.

For hygiene and safety reasons, items that have been worn, washed, or used by a pet cannot be refunded.

No restocking fees apply.

3. Return Procedure

In accordance with applicable regulations, you may exercise your right of withdrawal by completing our online withdrawal form, available throughout the statutory withdrawal period.

If you have any questions, you can also contact us at bonjour@noopyandco.com, quoting your order number.

Return shipping costs are the responsibility of the customer. Once we receive your withdrawal request, Maison Noopy & Co will provide you with the return instructions and the return address. Customers are free to choose the shipping carrier of their choice, provided the parcel is delivered to the address provided. Any shipping costs associated with the chosen delivery method remain the customer's responsibility.

The customer remains responsible for the returned parcel until it has been received by Maison Noopy & Co. We recommend using a tracked shipping service to ensure safe delivery.

If the return is due to an error on our part or a defective product, return shipping costs will be fully covered by Maison Noopy & Co.

4. Refunds

Once the returned product has been received and inspected, your refund will be processed within a maximum of 14 days using the same payment method used for the original purchase.

If an order shipped within mainland France qualified for free shipping (depending on the selected delivery method) and, after the return, the remaining order value falls below the applicable free shipping threshold (€65 for pickup point delivery or €120 for home delivery), Maison Noopy & Co reserves the right to deduct the original shipping costs from your refund.

Additional shipping fees (e.g. express delivery) are non-refundable.

5. Defective Products or Order Errors

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at bonjour@noopyandco.com, including photos of the affected product.

Reporting the issue promptly helps us process your request more efficiently and, where applicable, submit a claim with the shipping carrier.

This procedure does not affect your statutory rights under applicable consumer protection laws, including your legal rights regarding defective or non-conforming goods.

Depending on the situation, we will offer either a replacement or a refund. Return shipping costs will then be covered by Maison Noopy & Co.

6. Complimentary Gifts

As part of promotional offers, Maison Noopy & Co may include a complimentary gift with certain orders when specific conditions are met (for example, a minimum order value).

If a partial return reduces the order total below the qualifying threshold for the promotion, the complimentary gift must also be returned.

If the complimentary gift is not returned, Maison Noopy & Co reserves the right to deduct its value from the refund amount.

This condition does not apply if the return results from an error on our part or the receipt of a defective product.

7. Non-Returnable Items

No items are sold as final sale.

However, in accordance with applicable consumer protection laws, personalized or custom-made products cannot be returned should such products be offered in the future.

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