FAQ

Here you will find answers to the most frequently asked questions about products, orders, shipping and returns. If you cannot find the information you are looking for, you can contact us at bonjour@noopyandco.com.

A size guide is available on each product page whenever necessary. We recommend measuring your dog before choosing a size to ensure the best fit.

An accessory such as a harness should fit properly: it should be neither too tight nor too loose. Once fitted, you should be able to fit approximately two fingers between the accessory and your dog’s body to ensure comfort and safety.

Our products are suitable for a wide range of breeds and body shapes.
We recommend checking the sizing information and recommendations on each product page to choose the item best suited to your dog.

Most of our accessories are also suitable for puppies, provided you choose the right size.
We recommend checking the recommendations on each product page to choose the item best suited to your companion.

We make every effort to ensure that our photographs are as true to life as possible.
However, slight colour variations may occur depending on your screen settings or lighting conditions.

Yes. The quality and comfort of our products are at the heart of our standards.
Whether it is one of our own creations or a product from a brand we have selected, each item is carefully chosen or developed before joining our shop.
All our products are tested by Noopy to assess their comfort, quality and everyday use.

To help preserve the quality and finishes of your Maison Noopy & Co pieces, we recommend following the care instructions specific to each product.
You’ll find all washing and care instructions directly on the relevant product page under “Care Instructions”.

We accept major credit and debit cards, as well as PayPal, Apple Pay and various local payment methods depending on your country. The available options will be displayed directly at checkout.
All transactions are processed through secure payment solutions.

You can modify or cancel your order as long as it has not yet been prepared or shipped. We recommend contacting us as soon as possible after placing your order.

An order confirmation will be sent to you by email as soon as your order has been confirmed. If you can’t find it, please check your spam or junk folder.

Whether discount codes can be combined may vary depending on the current offers. The applicable conditions are specified for each offer and at checkout.

Yes, you do not need to create an account to place an order with Maison Noopy & Co.
An email address and phone number will simply be required to provide order updates and ensure your order is delivered correctly.

Each order is carefully prepared and generally dispatched within 48 business hours.
During particularly busy periods, this timeframe may occasionally be slightly longer. As soon as your order has been dispatched, you will receive a confirmation email containing the information needed to track your shipment.

In mainland France, you can choose between:

delivery to a pickup point with Mondial Relay;
home delivery with Colissimo.

For orders shipped outside mainland France, delivery is made to your home with Chronopost.

Available delivery options and rates are displayed at checkout based on your destination.

Yes. In mainland France:

Mondial Relay pickup point delivery is free on orders over €45;
home delivery is free on orders over €95.

In the UE:

home delivery is free on orders over €115.

For orders below these amounts, shipping costs are calculated and displayed at checkout.

It may be possible to change your delivery address as long as your order has not yet been dispatched.
Please contact us as soon as possible if you notice an error in your delivery address.

Yes. You have 14 days from the date you receive your order to exercise your right of withdrawal.
To make a return, please contact us via the withdrawal form so that we can provide you with the necessary information and the return address.

Returned items must be unused, complete and in their original condition, including any accessories and packaging.

Items showing signs of use or returned in a condition that prevents them from being resold may be subject to a reduction in the refund amount.

Yes. For a standard return, return shipping costs are the customer’s responsibility. Once you have submitted your return request, we will provide you with the address to which your parcel should be sent. You may then use the carrier of your choice.

In the event of an error on our part or a defective product, we will of course cover the return shipping costs.

For eligible pieces from our Signature Collections, the first size exchange is complimentary in mainland France. 🤎
To request an exchange, simply complete our size exchange form within 14 days of receiving your order. The item must be unused and returned in its original condition.